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Free RES exam notes · Lesson 9A

Lesson 9A: Professional Service Manual notes

CEA’s Professional Service Manual in practice: engaging a client, conflicts, identity, ownership and anti-money laundering checks, vulnerable clients, advice, marketing, viewings and cheques, material facts, offers and completion.

1
person a salesperson may take a fee from in a transaction, co-broke fees included
21
age needed to buy, sell or mortgage land, or take a lease over 3 years
1year
salesperson keeps the written record and copies of all offers
5years
agency keeps tenant-check and CDD records, at least

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Our own summary. Figures checked against official sources on 3 October 2026.

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